Products From Your Online Order
To return an item(s), please follow the instructions on the Packing
List included with your order. If you have any questions, call us
Our goal at LazyBonezz.com
is to ensure that your entire purchasing process is enjoyable and stress
7 Days of Delivery of Product
If you are not completely satisfied with an item, you may return
it within 7 days of delivery of product.* The item must be in its
original condition and include all parts, accessories and packaging.
Call us at 844-526-6399 or email us at Customercare@LazyBonezz.com
to obtain shipping instructions and a Return Authorization Number
(RA#). You must return the product within 5 days of you receiving the Return Authorization (RA). When returning the product,
you must include
a copy of the original invoice with your return and write your RA#
visibly on the outside of the shipping package and on the packing
slip. Please tell us why you are returning our product so that we
can continue to improve our products and services.
For your protection, we encourage you to send your
return prepaid via UPS or FedEx. We do not accept COD. Save your
shipping receipt and tracking number for proof of return delivery.
We are not responsible for return packages that are lost or damaged
by the return shipping company.
When requesting a refund, your original payment method (credit card
or PayPal) will be credited once your return is processed. When
exchanging an item, you will see a credit to your original payment
method for the returned item and a charge for the new item, plus
shipping (if appropriate) and handling.
Missing, Damaged, Defective or Incorrect
If an item is missing, damaged, defective or incorrect, you must
contact us by phone or email within 10 business days of the purchase
receipt so that our customer care specialists can explain what steps
need to be taken. No returns for damaged or defective merchandise
can be accepted after 10 business days.
*Please Note: Some items may be
subject to a 10% handling and restocking fee.
Attention: Returns Department
9306 Sorenson Avenue
Santa Fe Springs, CA 90670
Final Sale and Clearance Items
All sale items are final sale and may not be returned or exchanged
unless they arrive damaged.
Items that Cannot be Returned or Exchanged
Due to strict health regulations certain items cannot be returned.
These include but are not limited to beds, blankets and edibles.
Our customer care team is dedicated to providing our customers with
excellent service. If you need any help or information about
any item, please do not hesitate to contact us. We can help
you track orders, update your account information, reset your password,
process a return, and more.
We can be reached by email or phone:
Customer Care Phone: 844-526-6399
Customer Care and Sales Service Hours:
Monday - Friday: 9am EST - 5pm EST