LazyBonezz: Style you want, luxury your pet deserves!
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RETURNS and EXCHANGES

Returning Products From Your Online Order
To return an item(s), please follow the instructions on the Packing List included with your order. If you have any questions, call us at 844-526-6399.

Satisfaction Guarantee
Our goal at LazyBonezz.com is to ensure that your entire purchasing process is enjoyable and stress free.

7 Days of Delivery of Product
If you are not completely satisfied with an item, you may return it within 7 days of delivery of product.* The item must be in its original condition and include all parts, accessories and packaging. Call us at 844-526-6399 or email us at Customercare@LazyBonezz.com to obtain shipping instructions and a Return Authorization Number (RA#). You must return the product within 5 days of you receiving the Return Authorization (RA). When returning the product, you must include a copy of the original invoice with your return and write your RA# visibly on the outside of the shipping package and on the packing slip. Please tell us why you are returning our product so that we can continue to improve our products and services.

For your protection, we encourage you to send your return prepaid via UPS or FedEx. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

When requesting a refund, your original payment method (credit card or PayPal) will be credited once your return is processed. When exchanging an item, you will see a credit to your original payment method for the returned item and a charge for the new item, plus shipping (if appropriate) and handling.

Missing, Damaged, Defective or Incorrect Item Sent
If an item is missing, damaged, defective or incorrect, you must contact us by phone or email within 10 business days of the purchase receipt so that our customer care specialists can explain what steps need to be taken. No returns for damaged or defective merchandise can be accepted after 10 business days.

*Please Note: Some items may be subject to a 10% handling and restocking fee.

Returns Address:
Attention: Returns Department
9306 Sorenson Avenue
Santa Fe Springs, CA 90670

Final Sale and Clearance Items
All sale items are final sale and may not be returned or exchanged unless they arrive damaged.

Items that Cannot be Returned or Exchanged
Due to strict health regulations certain items cannot be returned. These include but are not limited to beds, blankets and edibles.

Customer Care
Our customer care team is dedicated to providing our customers with excellent service.  If you need any help or information about any item, please do not hesitate to contact us.  We can help you track orders, update your account information, reset your password, process a return, and more.

We can be reached by email or phone:   
Email: Customercare@LazyBonezz.com
Customer Care Phone: 844-526-6399

Customer Care and Sales Service Hours:
Monday - Friday: 9am EST - 5pm EST
Saturday: Closed
Sunday: Closed
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